Frequently Asked Questions
Made with care and unconditionally loved by our customers.
Orders & Shipping
Where do you ship?
We currently ship within the Netherlands and select EU member states.
How long does delivery take?
Orders are typically processed within 1 business day. Delivery within the Netherlands takes approximately 3–8 business days after dispatch.
Delivery times are estimates and not guaranteed. For full details, please see our [Shipping Policy].
Can I cancel or change my order?
If you wish to cancel or modify your order, please contact us as soon as possible at binnen.buiten.nl@gmail.com.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
You may still exercise your 14-day right of withdrawal after receiving the order.
I didn't receive a confirmation email — what should I do?
Please check your spam or junk folder first. If you cannot find it, contact us at binnen.buiten.nl@gmail.com and we will assist you.
Will I receive tracking?
Most shipments include tracking. A tracking link will be sent to your email once your order has been dispatched.
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at binnen.buiten.nl@gmail.com with your order number and clear photos of the issue. We will investigate and resolve the matter as quickly as possible.
Returns & Refunds
What is your return window?
You have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with EU consumer law.
How do I return an item?
Before sending anything back, email us at binnen.buiten.nl@gmail.com with your order number. We will provide return instructions. Items returned without prior notification may not be accepted.
Who covers return shipping?
If you change your mind, you are responsible for return shipping costs.
If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
When will I receive my refund?
Refunds are issued within 14 days after we receive and inspect the returned item. We may delay the refund until we receive the goods or proof of shipment.
Payments
What payment methods do you accept?
We currently accept PayPal. We are actively working on adding more payment options — check back soon!
Will I receive an invoice?
Yes. An order confirmation is sent to your email after every purchase.
Shopping
Do I need an account to place an order?
No, you can check out as a guest.
Please ensure that your email address, shipping details, and contact information are accurate to avoid delivery issues.
Are there any promotions or discount codes?
Yes! Keep an eye on our store page for the latest promotions and deals.
General
What does Binnen&Buiten mean?
Binnen means inside, Buiten means outside — a brand built for every part of daily life.
How can I contact you?
Email us at binnen.buiten.nl@gmail.com.
We aim to respond within 1–2 business days.